Now, suppose you hate the box we send you. Send it back. I'll pay the return shipping and refund your money. We want everyone to be satisfied with their purchase. Pretty simple, huh? There are a several exceptions to this policy. International orders, used boxes, and custom boxes cannot be returned. Super Deluxe boxes are, unfortunately, unique due to the size, and thus, very expensive to ship. To return the Super Deluxe boxes for a refund, you will not be refunded return shipping.